Home Returns and Refunds

Returns and Refunds


All orders are carefully checked before dispatch. Occasionally, items are damaged, defective or unacceptable and we will make every effort to rectify the situation.
We will do our best to ensure that you are fully satisfied with your purchase.

When receiving courier deliveries please check for parcel damage before signing the acceptance form. If the parcel is damaged please sign and write ‘damaged’ on the form or if the damage is extensive please refuse delivery.

If the goods are damaged in-transit or faulty, please notify us within 7 days of receiving them. Keep all the packaging material and arrange to have the item returned to us. You will be given the option to have the product replaced at no charge to you on a convenient date or to have a full refund. This does not affect your statutory rights.

Goods not acceptable for any other reason may be returned within 10 days for a full refund. Please contact us first for authorization. Goods returned which are not defective or faulty will be returned to us at your own cost with adequate insurance to cover the cost of the goods against loss or damage. This does not affect your statutory rights.

Lost Parcels

Please advise us if you do not receive your item(s) within 10 days of your order dispatch date so that we can trace the parcel. Overseas orders may take longer.
All items are insured for loss during shipping. If you do not receive an item please contact us and we will file a claim against the courier. Claims can only be filed 15 working days after the dispatch date and may take up to 8 weeks to complete. The courier will investigate and require you to sign a statement of loss before issuing compensation to us.
We reserve the right to refund payment or dispatch a replacement only after we receive authorisation from the courier.

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We are currently extremely busy exhibiting at the RHS Malvern Spring Show. Metal work orders may have a lead time after we arrive back until we can replenish stock otherwise remaining orders purchased during this time will be dispatched when we arrive back on the 9th of May.